Customer Complaint Form

Clients Details:


Account Number:

Complaints Details:



Cause for the complaint?

What do you expect?

Please fill additional fields if a specific order is affected:

Order ID number:


Date and time (GMT):


Lots (Volume):


Currency Pair instrument:


Difference in PIPS:




Customer Signature:


BI Level World LTD will handle the complaint promptly and comment on it. Please send the complaint form to our compliance department: [email protected].

Download the document form

BI Level World LTD, The Trust Company Complex, Ajeltake Road, Ajeltake Island, Majuro, Republic of the Marshall Islands, MH 96960

INFORMATION AND HIGH RISK WARNING: Trading with foreign exchange (FX) and precious metals carries a high level of risk that may not be suitable for all investors. Leverage creates additional risk and loss exposure. Before you decide to trade, carefully consider your investment objectives, experience level, and risk tolerance.

LEGAL DISCLAIMER: Forex trading entails significant risks and is not appropriate for all investors. The possibility of incurring substantial losses should be taken into account. It is therefore important to understand the possible consequences of investing. Traders should weigh their earning potential against the risks involved and act accordingly.